General

What can Planfred do?
What are the advantages of Planfred versus Dropbox, etc.?
Will my project data remain stored after the test phase?
How can Planfred be used to issue a request for bids?
What happens if individual project participants can’t or don’t want to use the platform?

Special functions

How can I store or archive a project locally (backup solution)?
How do I use the approval feature?
How do I activate or deactivate the upload notifier?
How can I limit access to secret documents?
Project transfer - How can you change the project owner?

Operation

Why do you need tags?
Can I upload a folder?
Is there an access permission system for plans?
Can plans be deleted?
How can I delete a participant or an external e-mail address?
How can I delete a plan that has been added twice by accident?
Can I edit or correct a plan index?
How large is the e-mail if plans featuring a large quantity of data are sent?
How can I find the plan I want as quickly as possible?
Who has access to the plans?
Does a participant have access to all of my projects?
Is it possible to filter the list of activities by participants?
Is a download link that has been sent deactivated if the recipient has been blocked?
How long is a download link valid?
What plan types (print/CAD files) can be uploaded?
Where can I see if there are older revisions or obsolete indexes for a plan?
How can I sort plans?
How can I send multiple plans?
How can I apply project settings or add project templates?
How can I upload, e.g. city plans as an architect?
How can I invite building physicians, if the role for building physics is not present?
Is it possible to apply participants from other projects?
Can participants be blocked?
How can I manage the external e-mail addresses?
What is the difference between a project owner and a participant?
What rights does a participant with administrator rights have?
How can I print the plant list of a project?
How is the plan list comprised – how is it sorted?

Technology

Where exactly are the Planfred servers located?
Can Planfred be installed on an individual server?

Security

What security aspects am I responsible for myself?
What do we do if the computer breaks and I don’t have a current backup? Are the plans lost forever?
What about data security and certification of the server?
Are the servers repeatedly redundant?

Payment

Can I pay for Planfred annually, as well?
Does each participant need to pay for Planfred?
How long is the cancellation period for Planfred?
What happens when I cancel the Planfred user account?
Our office has ordered Planfred, but the test phase still ran out for me?
What are the price models for Planfred?
Can I purchase licences for Planfred, too?

Users

How do I change the password?
How can I change the user data?
Why can’t I change the e-mail address?
If I add a second project, can I assign a different password to it?
Can two user accounts be combined?
Can a project that has been started during the test phase be transferred to the building contractor and continued?